Check-in is available from 3:00 PM onwards, while check-out is until 11:00 AM. Early check-in or late check-out can be requested subject to availability and may incur an additional fee.
Our reception is open 24/7, so late arrivals are always welcome. Please inform us in advance if you expect to arrive after midnight, so we can prepare your check-in accordingly.
A continental breakfast is included with all room bookings. It features fresh pastries, cold cuts, cheeses, seasonal fruits, juices, coffee, and tea. For guests with dietary restrictions, special options are available upon request.
Yes, the Berlin Urban Hotel is fully accessible, with ramps, elevators, and specially equipped rooms designed to accommodate guests with disabilities.
Pets are welcome at the hotel. A small additional cleaning fee applies per stay. Please notify us in advance if you are bringing a pet to ensure proper arrangements.
Complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms and public areas.
We offer limited parking spaces on-site at a daily rate. We recommend reserving a parking spot in advance to guarantee availability.
Yes, we provide a shuttle service to the main railway station and airport. Please book this service at least 24 hours prior to your arrival or departure.
The hotel has a dedicated children’s play area in the lobby. Babysitting services can be arranged upon request with advance notice.
We accept all major credit cards, including Visa, MasterCard, American Express, and Maestro.
Yes, we offer a secure luggage storage service free of charge for guests before check-in and after check-out.
Children under 12 stay free when sharing a room with their parents. We also offer special kids’ menus in our restaurant and complimentary welcome gifts.
Additional charges may apply for services such as late check-out, parking, pet stay, and premium room upgrades. All extra costs will be clearly communicated during booking.
Our staff is fluent in English and German, and many team members also speak Spanish, French, and Italian to assist our international guests.
The hotel features an on-site restaurant serving local and international cuisine. We also partner with several nearby restaurants offering special discounts to our guests.
es, we provide laundry and dry-cleaning services with same-day turnaround available on request.